The Village & Life Control Room is a 24 hour, 7 days a week backup system put in place to ensure further peace of mind and safety for our guests. An All Hours number is available at each property, provided upon check-in; however the Control Room is there to assist our guests in the case of an emergency of a more challenging or delicate nature. The control room has direct access to the Directors of Village & Life, Embassy or Consulate offices, and other essential contacts. Guests can retrieve contact details for the Control Room (located in Camps Bay) from the signage placed at each property, adjacent to the main property signage, which also bears the relevant All Hours contact number.
Through this initiative, we trust we will ensure our guests continue to enjoy a comfortable and pleasant stay with us.
Contact number +27 (0)21 430 4100